Question 1

Where are you located?

Accepted Answer

We are a roaster based on the Olympic Peninsula of Washington State, specifically the town of Port Townsend.  We couldn't be more Pacific Northwest if we tried.  We strive to keep our small town feel even with an internet sized reach.  This means personalized care, small production and an intense focus on quality.

Question 2

Where does your coffee come from?

Accepted Answer

We only source Single-Orgin coffees, never any blends or mixes within a region. We love to find new coffees each month from around the world.  Our small scale allows us to pick specific regions, even down to specific farms each month to source our coffee.  We select for time of year, interesting profiles and sustainable harvesting and processing methods.

Our picks will cover the globe of coffee producing regions, including: Africa, Indonesia and South East Asia, Central and South America and maybe a few other gems that catch our fancy.

Question 3

How do I cancel my subscription?

Accepted Answer

Subscriptions can be cancelled any time for any reason.  Simply send us an email with the customer name you signed up with and we will be happy to cancel for you.  We love to get feedback good or bad so if you can provide any insight we would love to have it.

Question 4

What are roast levels, City -, City +, Full City?

Accepted Answer

If you are new to specialty coffee you may have only seen light, medium or dark roasts listed on your favorite bag of coffee.  The roasting world can bring you deep down the rabbit hole full of new language and jargon.

Roasters use a more gradual scale to refer to the level of color in the bean at the end of the process.  The scale uses major markers usually starting at 1st Crack, then City, Full City, French or sometimes Vienna levels.  Between each major level we will use minus (-) or plus (+) to define minor changes.  So City + will be slightly darker than City but less dark than Full City.  Confusingly the "City" designation uses both City - (our typically lightest offering) and City + (what we would consider medium) to describe intermediate roast levels, but Full City only uses Full City + to denote a darker roast level.

We try to use both common and roaster levels when describing our offerings but if you are still confused let us know and we can either wax on longer about this topic or send you a YouTube or two that may explain it better.

Here is one of our favorite explainer videos from James Hoffmann:
https://www.youtube.com/watch?v=N6BJVM5tvnw

Rising Tide Coffee Roasters

FAQ

Frequently asked questions

Where are you located?

Where does your coffee come from?

How do I cancel my subscription?

What are roast levels, City -, City +, Full City?

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